CarShield Statement
For nearly 20 years, people have relied on CarShield to keep moving when their car breaks down, and that’s a responsibility our 1,500 employees take very seriously. Critical to the process is trust and transparency, which is why we strive to be crystal clear in everything we do.
While we disagree with many of the assertions from the FTC, we share their commitment to helping customers fully understand exactly what we provide and the value we offer. That’s why we were glad to work alongside the agency to answer their questions and carefully examine ways to improve our communications with customers. This only strengthens our already valuable product.
Our marketing efforts now include additional details about the elements of car repair typically covered and direct potential customers to our website, where full plans are easily viewed prior to making a purchase decision. We have significantly expanded our Shield Repair Network by adding more than 10,000 preferred car repair shops, and added a concierge system to help customers quickly locate a repair facility convenient for them. We have expanded rental car coverage, provided rideshare benefits for customers, and improved our rental car process to allow for earlier coverage. Finally, we are making very clear that all spokespeople in our ads are actual CarShield customers.
These changes are part of our ongoing efforts to most effectively serve our customers and help them keep moving.
“For better or worse, it seems the memories of some of the hardships of the lost COVID years are fading from memory. Though we welcomed the FTC's insights, it was unfortunate the FTC brought its gaze on our industry during the most tumultuous business climate in United States history -- exactly 2019-2022, the height of the pandemic. It is common knowledge that the pressures on the automotive industry were magnified monumentally during that time.
As General Counsel for a company that makes customer satisfaction and peace of mind its top priority, it was a time of extreme stress and intense pressure. CarShield was forced to go remote with 1000s of employees in a matter of 10 days, and our administrator American AutoShield suffered from the same pinch that slowed the whole automotive industry to a near halt. Suddenly the entire nation knew what a "supply chain" was because it seemed everyone you knew was waiting on something. Rental car agencies were out of cars, transmission and engine vendors had no parts to give, and don't forget the dreaded China chip shortage. The already stressed mechanic labor pool with an average age of 50+ shrank dramatically, and there was such an onslaught of auto repair needs that repair facilities were forced to prioritize their clientele based on repairs with the greatest returns and parts availability. It was a very tough time, yet unlike many businesses that are no longer with us here in the United States, CarShield is here stronger and more reliable than ever. At a time when other breakdown providers were leaving their customers high and dry, CarShield was learning from the hardships that hit the industry, streamlining its processes, and finding new and expanded ways to meet the changing needs of its customers.
While we are certain that the anomalies that led the FTC to examine our company were brought about by the unfortunate circumstances that hit our industry during the pandemic, CarShield is meeting this new challenge with the same open mind and positive attitude we implemented at that time and is excited by the changes this interaction has brought about. CarShield has been here providing outstanding products to our customers for 20 years, and with the helpful feedback from our strongest critics, we will be here for a 100 more.”
- Michael E. Carter, General Counsel Since 2005
Our Mission
At CarShield, our mission is to free our customers from the anxiety of unforeseen breakdowns and costly repairs. We achieve this through unmatched reliability, innovative products and services, and clear, honest communication.
Our Values
Prioritizing People
We are dedicated to our customers, employees, and communities.
Relentless Innovation
We constantly strive to provide new and cost-effective solutions for our customers.
Assurance and Trust
We offer our customers the assurance that we are always there to support them.
Pursuit of Excellence
As the world evolves, we continually enhance our plans and services to meet the needs of both existing and new customers.
Transparency and Trust
Our business is built on having long-term relationships with our customers, and that means creating trust. That’s why we strive to make everything we do crystal clear. Our commitment to you includes:
- Transparency in all of our communications, marketing and advertising.
- A no-pressure, non-nonsense process.
- Providing you with the facts about how a CarShield plan will help you
- Partnering with you as you work with your chosen repair shop.
- Having a courteous CarShield team member working to meet your specific needs
A Proud Foundation
Customer-Centric Protection
At CarShield, our customers are at the heart of everything we do. We are committed to providing you with comprehensive vehicle protection plans that cater to your specific needs and offer peace of mind.
Unmatched Reliability
With CarShield, you are choosing a partner that stands by you. Our extensive network of service centers and dedicated support teams ensure that you receive timely and reliable assistance whenever you need it.
Innovative Solutions
We continuously innovate and improve our offerings. By leveraging cutting-edge technology and industry insights, CarShield delivers advanced protection plans that address the evolving needs of modern vehicle owners, providing unmatched value and convenience.
Commitment to Excellence
CarShield is dedicated to setting the standard for excellence in the vehicle protection industry. We are relentless in our pursuit of quality, continually refining our products and services to exceed our customers' expectations.
Awards and Recognition
CarShield is proud to offer vehicle service contracts from Administrators who are are backed by an industry best "A" BBB rating. Our partners are carefully selected only after a vigorous review into their business practices and their track record of covering claims... and paying them on time. We are associated, awarded by, vetted and trusted by the web’s top review site.
Leadership
We understand that you have places to be and people who count on you to be there. We believe you deserve the chance to move freely from place to place without worrying about unexpected breakdowns (and the resulting repair bills). As the leader in our industry, we are motivated by our responsibility to provide you with peace of mind in the face of vehicle failure.
Company History
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Our Satisfied Customers Say It Best
CarShield customers continually give us awesome ratings on Google, Trustpilot, and other top review websites. We don’t want to just meet your expectations, we want to repeatedly exceed them. It’s great to know that our customers believe we do.
Read Our Reviews-
These guys were awesome to work with. Friendly and polite. Cared about the issue and was willing to help fix the issue. Great bunch of employees there.
- Travis P. -
The service I received was very efficient and they had a plan to fit my needs that is affordable, and representatives were vary helpful knowledgeable I recommend Carshield highly to anyone.
The service I received was very efficient and they had a plan to fit my needs that is affordable, and representatives were vary helpful knowledgeable I recommend Carshield highly to anyone.
- Stephen B. -
It has been a wise investment for me to purchase this policy. I have no complaints and am totally satisfied with the service. The dealer has made all of the arrangements for the repairs thru Carshield relieving me of any responsibility other than paying my portion.
- David P. -
I have been very satisfied as far as the coverage for my vehicle with this warranty. It has covered items with a sense of "no worries" which is very satisfying. Customer service has been great as well even when calling in with concerns.
- Wanda C. -
I've had 2 issues with my car & each time I called the agents went above & beyond to help & answer any questions I had. The agents seemed to genuinely care about my concerns & didn't make me feel like a "number".
- Rebecca W.
What CarShield Customers Are Saying
Customers all over the United States depend on CarShield for coverage against surprise bills for covered car repairs. Hear from some of our customers about why over two million vehicles across the country have been protected by a plan through CarShield!